Exchanges, returns and refunds

Conditions of exchange and returns

Federal Signal Vama offers a 30-day returns policy for goods no longer required or ordered incorrectly. In the event of any need to return goods, a Return Material Authorization (RMA) must be obtained before returning merchandise by contacting Federal Signal Vama email through or This email address is being protected from spambots. You need JavaScript enabled to view it.

This will be subject to a 20% handling charges unless otherwise agree upon at the time the Return Material Authorization (RMA) is issued.

This Return Material Authorization number must be clearly identified upon any paperwork returned with the goods. Goods must be returned to Federal Signal Vama at customer expenses, with a brief explanation of the fault and securely packaged as damages in transit are not covered by the warranty.

All returns are subject to inspection of merchandise and any defects in the units will be charged back to the customer at the cost of parts and labor.

- The item(s) returned must be new, unused, and in the perfectly intact original packaging. No markings should be made on the product or product packaging.

- Once Federal Signal Vama is in possession of the returned goods, a credit note will be issued to the Customer. A credit note will not be issued for goods returned to Federal Signal Vama which are not returned in the original packaging, complete, and in 'as new' condition.

Federal Signal Vama will not be responsible for delays in processing or crediting returns which have no paperwork indicating our RMA number. In the event of goods being returned without a RMA Number, the processing of any claim is likely to be delayed.

The customer assumes all risk of loss for such returned goods until the receipt by Federal Signal Vama.

Contract cancellation under the Distance Selling Regulations

The individual customer has a legal cooling-off period of seven working days to cancel the contract without providing a reason. The customer may exercise this right in writing or through another durable medium. This cancellation period begins the day after delivery. The 7 day cooling-off period is inclusive within the 30-day returns policy.

Refund of returns will refund returned items, following indicated conditions (see Conditions of exchange and returns), usually within 30 days from returned goods reception to Federal Signal Vama.